Diagnostic Evaluation

The VoiceVision 14 Point Evaluation measures how well your voice systems meet business and customer needs. Before committing to our full evaluation, try the free tool below to get a quick feel for where your problem areas might be.

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1

How much confidence do you have in your testing process?

  • Absolutely None
  • Very Little
  • Moderate
  • Total Confidence
2

To what degree of accuracy can you verify what callers did and heard yesterday?

  • Can't At All
  • Can't Quickly
  • Labor Intensive
  • Reports Are Easy
3

How is the turnaround time to make a change to your system?

  • Nearly Impossible
  • Takes Months
  • Takes Weeks
  • No Problem
4

Can you evaluate whether you have enough, too much, or too little capacity?

  • Can't At All
  • Have to Guess
  • Somewhat
  • Absolutely
5

How comfortable are you with the number of complaints you’re getting daily?

  • It's a Nightmare
  • Daily Battle
  • It's Okay
  • We're Cool
6

How effective is your documentation for maintaining your applications? (How quickly can you determine what is supposed to be happening at any given time?)

  • Worthless
  • Better Than Nothing
  • So-so
  • Excellent
7

Failures happen: How happy are you with your ability to quickly recover and diagnose failures?

  • Miserable
  • Not Happy
  • It's Tolerable
  • All Is Well
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