Your Telephony Universe
The VoiceVision® evaluation examines three technical areas of your business as related to enterprise telephony: IVR, Contact Center, and Voice and Data networks. Together, these systems impact almost every stakeholder in your business in some way. IVR Support and application management should not be based on reading tea leaves and best guesses, but rather on measurements taken from a system under control.
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Interactive Voice Response
The IVR is the first impression your customers get of your organization. Read on to find out how VoiceVision® will allow you to make sure your system costs are justified, your interface gives your customers a positive perception, and the system's data will stand up to an audit. IVR testing is critical for any organization that depends on voice applications to be the first line of contact with customers, and that is most of us. Give your IVRS the attention it deserves!
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Contact Center
Every direct interaction is valuable. Read on to find out how VoiceVision® will help you measure the efficiency of your contact center, position it as a resource for your customers, and put in place plans for scalability. Improve your call center performance with VoiceVision.
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Voice and Data Networks
Your enterprise telephony systems are only as good as the telecommunications backbone they run on. VoiceVision® can help you find out if services are being tied up and for what reason. You will know that you’re utilizing the latest technology to improve the customer experience and can help business continuity in the time of disaster.
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