Why Customers Dump Their Vendors

Posted October 13, 2011 by Chris Burgoyne / Consulting, Teachable Moments / 0 Comments Why Customers Dump Their Vendors

"The day you sign a client is the day you start losing them." - I think I heard it on TV.  It's a platitude, of course. We know just as surely that  each day takes us closer to our eventual death. It may be true, but not really useful. But if we accept that business relationships are not permanent, we can also agree that sometimes they end prematurely and unfortunately, acrimoniously.… Learn More

What is: DTMF?

Posted October 6, 2011 by Leslie Dove / Development, Telco, What Is? / 0 Comments What is: DTMF?

DTMF stands for Dual-Tone Multi-Frequency. This is the technical term for the sounds you hear when you press the keys on your telephone. DTMF does more than just let you know that you pressed a key. Each key has its own sound. Each sound is actually two tones played simultaneously. One of these tones is a low-frequency tone; the other is a high-frequency tone. There are four low-frequency tones which… Learn More

Bedrock Requirements

Posted September 30, 2011 by Chris Burgoyne / Documentation, Testing and Quality / 0 Comments Bedrock Requirements

A proper requirements document is critical to a successful software development project. Any resource on software development worth a dime will tell you that.  At Vision Point Systems, we’re open-minded and we realize that different people have different ways of getting things done. What works for one may not work for all, and one organization’s practices may not be a good fit for… Learn More

Contract Pharma 2011 Recap

Posted September 27, 2011 by Robert Murphy / Pharma / 0 Comments Contract Pharma 2011 Recap

Last week was the 10th Annual Contract Pharma Contracting and Outsourcing Conference in New Brunswick, NJ. This was Vision Point Systems' second year attending the event which is designed for decision-makers and is devoted to outsourcing in the Pharmaceutical and Biopharmaceutical industries. The event featured over 150 exhibitors… Learn More

Recap from the First Ever Twilio Conference

Posted September 26, 2011 by Jim Schweitzer / IVR Platforms, Contact Center Technology / 0 Comments Recap from the First Ever Twilio Conference

I’m back in Virginia from San Francisco, where I attended last week’s Twilio Conference. This two day event was a showcase for the up-and-coming developer and entrepreneur community budding aroung Twilio’s “telephony in the cloud” platform. Based on a Web Services model, Twilio allows… Learn More

The VoiceVision Blog

Posted September 19, 2011 by Jim Schweitzer / About VoiceVision / 0 Comments The VoiceVision Blog

Welcome to the VoiceVision Blog. Our team at Vision Point Systems is excited to have this venue to share our thoughts with the world on telephony, software, and the industries we serve. VoiceVision itself is intended to be the embodiment of our collective experience over the past 9 years, and we have a lot to talk about when it comes to best practices, exciting new technologies, lessons learned, and… Learn More

Introducing VoiceVision

Posted August 31, 2011 by Yong Lee / About VoiceVision / 0 Comments

As CEO of Vision Point Systems, I am pleased to convey my thoughts regarding our new VoiceVision offering and website. VoiceVision is the product of nearly a decade of experience we've gained serving the needs of biopharmaceutical and clinical research companies in FDA-regulated environments. We sat down in 2010 to write down and distill everything we learned about best practices, what really works, client feedback, and common themes we encountered time and again. We wanted to create a service that just about any CXO, business stakeholder, and IT manager who manages voice-based customer-facing applications will find useful. What remains clear to us is that a technology that saw adoption by businesses over… Learn More

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