Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

Posted June 14, 2013 by Yong Lee / About VoiceVision, Cloud, Pharma, Regulation / 0 Comments Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

"Reducing Business Risk While Remaining Compliant with SaaS Solutions" will be the topic discussed by Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, at the 2013 DIA Annual Meeting in Boston, Mass. Jim will presenting in a morning session on Tuesday, June 25th. The presentation will be part of a session on "Acheiving… Learn More

Jim Schweitzer appears as IVR Expert on KnowledgeShift Training Tech Talk

Posted January 11, 2013 by Chris Burgoyne / About VoiceVision, Consulting, Good IVR, IVR Platforms, Telco / 0 Comments

Jim Schweitzer, our Business and Techinical Director, was featured as the guest expert on KnowledgeShift's Training Tech Talk blog radio show earlier today. Check out the Archived Recording below: Listen to internet radio with KnowledgeShift on Blog Talk Radio   During the talk with the hosts, Nancy Munro and Allison Black, Jim discusses the evolution of IVR technologies over the last decade - moving from premise-based, hardware driven systems, to VOIP and VXML-based applications, to the emerging cloud IVR platforms like Twilio and Voxeo. Topics also include the risks and benefits that the… Learn More

Small Changes in the Contact Center Add Up to Big Savings

Posted December 5, 2012 by Chris Burgoyne / About VoiceVision, Contact Center Operations, Teachable Moments / 0 Comments

You've heard of death by a thousand cuts? It's real, but we don't have to be negative all the time.  Let's make our glass half full and remember a more positive cliché: "A journey of a thousand miles begins with a single step." The part of that maxim that's forgotten tends to be the millions of steps that follow the first one. The point is that little things can make a big difference when you put them together. For example, after a VoiceVision® assessment, when small changes to a call flow are implemented, even modest improvements can lead to significant results. Imagine a call that used to take one minute,… Learn More

A Decade of Service

Posted October 25, 2012 by Yong Lee / About VoiceVision / 0 Comments A Decade of Service

October 2012 marks 10 years of incorporation for Vision Point Systems, the company bringing you VoiceVision. I founded the company in 2002 as YL Comm, Inc., with the goal of supporting the communications technology needs of pharmaceutical and other industries. Over the past decade, I've had the great fortune of working together with a core management… Learn More

Jim Schweitzer to Present at CBI Medical Communications Summit 2012

Posted September 10, 2012 by Yong Lee / About VoiceVision, Contact Center Operations, Pharma / 0 Comments Jim Schweitzer to Present at CBI Medical Communications Summit 2012

Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, will be presenting at next week's 2nd Annual Medical Communications and Information Summit in San Diego. Jim will be presenting on "Key Considerations in Call Center Management for Maintaining a Unified Message," specifically for… Learn More

IVR Maintainability

Posted August 21, 2012 by Jim Schweitzer / About VoiceVision, Development, Good IVR / 0 Comments

IVR Maintainability reflects your ability to change and configure the automated voice menus that your customers navigate to accomplish their goal when contacting you. It is the first point of our VoiceVision 14 Point Diagnostic which we will discuss in detail. IVR Maintainability is what we consider a “cost driver” for operating your enterprise’s communication systems. Poor IVR Maintainability leads to changes costing more than they should, and perhaps even a stagnant, paralyzed interface that drives away customers. Let’s take a look about why that is. Cost of Making Changes IVRs, Auto-attendants, and PBXs come in varied arrays of software and hardware. Each brand and vendor has its own… Learn More

ICMI Article Series - The People in Your Neighborhood

Posted July 19, 2012 by Chris Burgoyne / About VoiceVision, Customer Satisfaction, Contact Center Operations / 0 Comments ICMI Article Series - The People in Your Neighborhood

The first of our new article series - The People in Your Neighborhood is up on ICMI's website. This first piece covers the reason we're all in business - the customer. Later pieces will describe the other members of the community that exists within any organization, and their stake in… Learn More

DIA 2012 Preview

Posted June 21, 2012 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments DIA 2012 Preview

I'm on my way to the 2012 DIA Annual Meeting in Philadelphia next week. The DIA organization represents a great confluence of the pieces of the pharmaceutical value chain where VoiceVision is most appropriate. There will be much conversation about best practices in IVRS or IRT in clinical trials alongside discussion of Medical… Learn More

ICMI ACCE 2012 Conference Recap

Posted May 25, 2012 by Chris Burgoyne / About VoiceVision, Contact Center Operations, Contact Center Technology / 0 Comments ICMI ACCE 2012 Conference Recap

Hello readers! I just got back from Seattle and boy are my arms tired! I was up to my eyeballs in Contact Center Camaraderie and Commiseration at the ICMI ACCE (“ACE”) conference in Seattle. Since Vision Point Systems has historically been involved in telephony as an IVR provider, we wondered if a Contact Center Conference would be right for us, and… Learn More

Vision Point Systems Nominated for Rising Star Award

Posted April 24, 2012 by Yong Lee / About VoiceVision / 0 Comments Vision Point Systems Nominated for Rising Star Award

I'm happy to announce that Vision Point Systems - the company that brings you VoiceVision - has been nominated for the Rising Star Award by the Roanoke-Blacksburg Technology Council. Vision Point Systems has been a proud member of the Tech Council since 2004, and we are always… Learn More

We Don’t Want To Replace Your Phone System

Posted April 4, 2012 by Chris Burgoyne / About VoiceVision / 0 Comments

We don’t want to replace your phone system. We want to make your system work for you. VoiceVision is a methodical approach to evaluating the overall efficiency of your integrated telephony and contact center resources.  To conduct these evaluations, we have to ask a lot of questions about how staff members get things done with the tools they have. Interestingly enough, when we meet folks, and start asking them questions, they want to know, “What does your phone system do? What will your phone system do for us? Does your phone system have option z?” VoiceVision is a consulting engagement, not a hardware implementation. Our 14-Point Diagnostic process measures how… Learn More

Recap from 11th Annual CBI Biopharmaceutical Contact Center Conference

Posted January 30, 2012 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments Recap from 11th Annual CBI Biopharmaceutical Contact Center Conference

Last week, I was fortunate to be able to attend CBI’s 11th Annual Conference on Biopharmaceutical Contact Centers in Philadelphia, PA. The event was well-attended - with about 100 pharma professionals in attendance - including contact center front line management, service providers and vendors, and customer experience executives.… Learn More

White Paper: Assessing Your Telephony Universe

Posted January 24, 2012 by Chris Burgoyne / About VoiceVision, Consulting, Contact Center Operations / 0 Comments

Telephony deployments in general, and Contact Centers in particular are complex and difficult to manage. Throw in multiple stakeholders across the silos of your enterprise, and you've got a recipe for inefficiency or worse.  You can't move forward with an effort to optimize until you know what you've got.  Check out our latest white paper on why you should assess your full deployment and get an idea on what to look for to ensure that your system is synced with itself and with your business goals. Download "Assessing Your Telephony Universe" here. Learn More

VoiceVision - Best of 2011

Posted December 28, 2011 by Jim Schweitzer / About VoiceVision / 0 Comments VoiceVision - Best of 2011

We are proud to present the first annual “Best Of”  post for the VoiceVision blog. We hope you enjoy these “must reads” from the team here at Vision Point Systems. It’s been an exciting first few months since launching VoiceVision. Our blog has fueled some good conversation, and we’re excited to continue sharing our insight and experiences related to computer… Learn More

A Busy Week

Posted November 11, 2011 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments

Next week promises to be a busy and interesting week for a few of us at Vision Point Systems. I’m on my way to Brussels for an ISPE conference on Improving Productivity with Risk-Based Validation. The IT track of this event will focus on the prospect of validating “modern” technologies such as cloud service providers and virtualized server hardware.   Yong Lee is on his way to Philadelphia for a conference on Interactive Response Technologies for the Clinical Trials. This should be a great venue for exchanging ideas on best practices in this specific application and to trade stories of success (and otherwise) Bob Murphy will have a virtual… Learn More

Leslie Dove Earns Software Testing Certification from ASTQB

Posted October 20, 2011 by Jim Schweitzer / About VoiceVision, Testing and Quality / 1 Comments Leslie Dove Earns Software Testing Certification from ASTQB

Congratulations are in order for Leslie Dove, one of our business analysts, for passing the ASTQB Foundation Level Certified Tester exam this week. ASTQB is the American arm of ISTQB, the International Software Testing Qualifications Board.  Testing and Quality is at the heart… Learn More

The VoiceVision Blog

Posted September 19, 2011 by Jim Schweitzer / About VoiceVision / 0 Comments The VoiceVision Blog

Welcome to the VoiceVision Blog. Our team at Vision Point Systems is excited to have this venue to share our thoughts with the world on telephony, software, and the industries we serve. VoiceVision itself is intended to be the embodiment of our collective experience over the past 9 years, and we have a lot to talk about when it comes to best practices, exciting new technologies, lessons learned, and… Learn More

Introducing VoiceVision

Posted August 31, 2011 by Yong Lee / About VoiceVision / 0 Comments

As CEO of Vision Point Systems, I am pleased to convey my thoughts regarding our new VoiceVision offering and website. VoiceVision is the product of nearly a decade of experience we've gained serving the needs of biopharmaceutical and clinical research companies in FDA-regulated environments. We sat down in 2010 to write down and distill everything we learned about best practices, what really works, client feedback, and common themes we encountered time and again. We wanted to create a service that just about any CXO, business stakeholder, and IT manager who manages voice-based customer-facing applications will find useful. What remains clear to us is that a technology that saw adoption by businesses over… Learn More

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