Leverage Technology for Improved Customer Experience

Posted July 2, 2013 by Jim Schweitzer / Cloud, Good IVR, Contact Center Technology / 0 Comments Leverage Technology for Improved Customer Experience

When you think of Business Process Management  or "Cloud" systems, do you think of the cost-control benefits first? Most people do. One of our 14 Points is "Leveraging Technology", and cost reduction is a part of what we talk about, but a major piece is really on how you're using the capabilities of your technology investments to the… Learn More

Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

Posted June 14, 2013 by Yong Lee / About VoiceVision, Cloud, Pharma, Regulation / 0 Comments Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

"Reducing Business Risk While Remaining Compliant with SaaS Solutions" will be the topic discussed by Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, at the 2013 DIA Annual Meeting in Boston, Mass. Jim will presenting in a morning session on Tuesday, June 25th. The presentation will be part of a session on "Acheiving… Learn More

What the Genesys Acquisition of Angel Means for your Contact Center

Posted February 26, 2013 by Jim Schweitzer / Cloud, IVR Platforms, Contact Center Technology, Strategy / 0 Comments What the Genesys Acquisition of Angel Means for your Contact Center

Genesys announced today that it will be acquiring Angel from Microstrategy, Inc. Genesys has been a leading player for over a decade in premise-based unified communications systems. Most people in the contact center… Learn More

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