Jim Schweitzer appears as IVR Expert on KnowledgeShift Training Tech Talk

Posted January 11, 2013 by Chris Burgoyne / About VoiceVision, Consulting, Good IVR, IVR Platforms, Telco / 0 Comments

Jim Schweitzer, our Business and Techinical Director, was featured as the guest expert on KnowledgeShift's Training Tech Talk blog radio show earlier today. Check out the Archived Recording below: Listen to internet radio with KnowledgeShift on Blog Talk Radio   During the talk with the hosts, Nancy Munro and Allison Black, Jim discusses the evolution of IVR technologies over the last decade - moving from premise-based, hardware driven systems, to VOIP and VXML-based applications, to the emerging cloud IVR platforms like Twilio and Voxeo. Topics also include the risks and benefits that the… Learn More

White Paper: Assessing Your Telephony Universe

Posted January 24, 2012 by Chris Burgoyne / About VoiceVision, Consulting, Contact Center Operations / 0 Comments

Telephony deployments in general, and Contact Centers in particular are complex and difficult to manage. Throw in multiple stakeholders across the silos of your enterprise, and you've got a recipe for inefficiency or worse.  You can't move forward with an effort to optimize until you know what you've got.  Check out our latest white paper on why you should assess your full deployment and get an idea on what to look for to ensure that your system is synced with itself and with your business goals. Download "Assessing Your Telephony Universe" here. Learn More

Acronymity

Posted December 20, 2011 by Chris Burgoyne / Consulting, Telco, Teachable Moments / 0 Comments Acronymity

We blog here at VPS to share our experiences and our general knowledge in our industry. What’s a blog if not a chance to get out there an play talking head and jabber about what everybody is seeing everyday! We know you’ve been there with us. You explain your job to somebody, or you have to train the new guy, or you have explain technology, and it’s all acronyms, and that’s… Learn More

Who’s In Charge?

Posted November 8, 2011 by Chris Burgoyne / Consulting, Teachable Moments / 0 Comments Who’s In Charge?

One quick way to gauge the health of an organization or a project is to ask, “Who’s in charge?” The answer will likely be illuminating. Projects need authority to function well. There must be a person who can be the referee, a person who can settle disputes; a person who can be trusted at all times to know where the project is in relation to the ultimate goal.  This… Learn More

A Talk with GM Voices

Posted November 1, 2011 by Chris Burgoyne / Industry Interviews, Consulting, Good IVR, Voice Interface, Strategy / 0 Comments A Talk with GM Voices

Part of evaluating IVR is knowing what makes a good IVR.  One obvious critically important component is the voice itself.  Recently, we were fortunate enough to have the chance to talk with with Marcus Graham, CEO of GM Voices. GM Voices is a leader in the Voice Talent space, giving voice to scores of IVRs and electronic devices. They’ve pioneered… Learn More

Why Customers Dump Their Vendors

Posted October 13, 2011 by Chris Burgoyne / Consulting, Teachable Moments / 0 Comments Why Customers Dump Their Vendors

"The day you sign a client is the day you start losing them." - I think I heard it on TV.  It's a platitude, of course. We know just as surely that  each day takes us closer to our eventual death. It may be true, but not really useful. But if we accept that business relationships are not permanent, we can also agree that sometimes they end prematurely and unfortunately, acrimoniously.… Learn More

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