Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

Posted June 14, 2013 by Yong Lee / About VoiceVision, Cloud, Pharma, Regulation / 0 Comments Jim Schweitzer to Present at DIA Annual Meeting in Boston, MA

"Reducing Business Risk While Remaining Compliant with SaaS Solutions" will be the topic discussed by Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, at the 2013 DIA Annual Meeting in Boston, Mass. Jim will presenting in a morning session on Tuesday, June 25th. The presentation will be part of a session on "Acheiving… Learn More

Jim Schweitzer to Present at CBI Medical Communications Summit 2012

Posted September 10, 2012 by Yong Lee / About VoiceVision, Contact Center Operations, Pharma / 0 Comments Jim Schweitzer to Present at CBI Medical Communications Summit 2012

Jim Schweitzer, Director of Commercial Technology Services at Vision Point Systems, will be presenting at next week's 2nd Annual Medical Communications and Information Summit in San Diego. Jim will be presenting on "Key Considerations in Call Center Management for Maintaining a Unified Message," specifically for… Learn More

The Role of Medical Communications in the GlaxoSmithKline Settlement

Posted July 2, 2012 by Jim Schweitzer / Pharma / 0 Comments

As has been widely published in the media, GlaxoSmithKline has settled crimincal and civil complaints with the US government for fraudulent marketing of Paxil, Wellbutrin, and Avandia, to the tune of $3 Billion in fines. While no individuals are facing criminal penalties for the errors, ommissions, and improper behavior reported, should the Medical Communications and Information department at GSK shoulder some of the responsibility for the mistakes made at the time? Medical Information and Communications departments exist to be the central source of scientifically well-balanced information and data about a company’s drug products. In the case of Avandia, GSK admits “inadvertent omissions from certain reports” of study status… Learn More

DIA 2012 Preview

Posted June 21, 2012 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments DIA 2012 Preview

I'm on my way to the 2012 DIA Annual Meeting in Philadelphia next week. The DIA organization represents a great confluence of the pieces of the pharmaceutical value chain where VoiceVision is most appropriate. There will be much conversation about best practices in IVRS or IRT in clinical trials alongside discussion of Medical… Learn More

The Customer Is King, Even for Pharma

Posted March 1, 2012 by Jim Schweitzer / Good IVR, Customer Satisfaction, Pharma / 0 Comments

As I indicated in my post summarizing the CBI Conference on Biopharmaceutical Contact Centers, one of the takeaways from that event was that customer experience still matters, even in an industry that is subject to regulatory or legal constraints. Big Pharma isn’t typically heralded as a bastion of good customer service. One might come to expect conservative or protectionist dialog with a pharma company’s medical information or drug safety staffs. Can a company really provide customer service if they have to be constantly worried about litigation or FDA regulaory action? Additionally, the question of who the “customer” even is, is not exactly always clear for a pharma company. Who… Learn More

The Pharmaceutical Call Center According to CenterFirst

Posted February 23, 2012 by Chris Burgoyne / Industry Interviews, Contact Center Operations, Pharma / 0 Comments The Pharmaceutical Call Center According to CenterFirst

In the latest installment of our series of conversations with industry leaders, we’re speaking with Pete Guillot, President of CenterFirst.  CenterFirst started in 2004 with the “mission of providing deep expertise to help global pharmaceutical leaders maximize the value and ensure the… Learn More

Recap from 11th Annual CBI Biopharmaceutical Contact Center Conference

Posted January 30, 2012 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments Recap from 11th Annual CBI Biopharmaceutical Contact Center Conference

Last week, I was fortunate to be able to attend CBI’s 11th Annual Conference on Biopharmaceutical Contact Centers in Philadelphia, PA. The event was well-attended - with about 100 pharma professionals in attendance - including contact center front line management, service providers and vendors, and customer experience executives.… Learn More

The V Word

Posted November 18, 2011 by Jim Schweitzer / Pharma, Regulation, Testing and Quality / 0 Comments The V Word

Validation - this word has been making many in pharma industry shudder at the thought for almost 15 years. In 1997, the FDA released 21 CFR part 11 - new regulatory code aimed at establishing the rules and expectations for using computer systems (speci´Čücally electronic records and electronic… Learn More

A Busy Week

Posted November 11, 2011 by Jim Schweitzer / About VoiceVision, Pharma / 0 Comments

Next week promises to be a busy and interesting week for a few of us at Vision Point Systems. I’m on my way to Brussels for an ISPE conference on Improving Productivity with Risk-Based Validation. The IT track of this event will focus on the prospect of validating “modern” technologies such as cloud service providers and virtualized server hardware.   Yong Lee is on his way to Philadelphia for a conference on Interactive Response Technologies for the Clinical Trials. This should be a great venue for exchanging ideas on best practices in this specific application and to trade stories of success (and otherwise) Bob Murphy will have a virtual… Learn More

Contract Pharma 2011 Recap

Posted September 27, 2011 by Robert Murphy / Pharma / 0 Comments Contract Pharma 2011 Recap

Last week was the 10th Annual Contract Pharma Contracting and Outsourcing Conference in New Brunswick, NJ. This was Vision Point Systems' second year attending the event which is designed for decision-makers and is devoted to outsourcing in the Pharmaceutical and Biopharmaceutical industries. The event featured over 150 exhibitors… Learn More

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