What is: Quality?

Posted March 5, 2012 by Chris Burgoyne / Development, Documentation, Testing and Quality, What Is? / 0 Comments What is: Quality?

As we travel the world, we're meeting people whose practices need improvement. In many cases these are people who are used to working very hard. However, in some cases they are working harder than they have to. Take the concept of Quality. Many organizations still do not have a Quality policy. So are they providing low quality solutions and service? Not necessarily. Let's look at the ways we… Learn More

The V Word

Posted November 18, 2011 by Jim Schweitzer / Pharma, Regulation, Testing and Quality / 0 Comments The V Word

Validation - this word has been making many in pharma industry shudder at the thought for almost 15 years. In 1997, the FDA released 21 CFR part 11 - new regulatory code aimed at establishing the rules and expectations for using computer systems (speci´Čücally electronic records and electronic… Learn More

What is: Intelligent Call Routing?

Posted October 26, 2011 by Matt Simmons / Development, Contact Center Operations, Contact Center Technology, Testing and Quality, What Is? / 0 Comments What is: Intelligent Call Routing?

The Switchboard Operator is extinct, as a job description, anyway.  Machines have been routing our calls for decades, but in recent years, the automation of this process has been refined and significantly improved. Intelligent Call Routing is a term for routing done by software that attempts to identify the caller and direct them to an appropriate agent. The software can identify the caller based… Learn More

Leslie Dove Earns Software Testing Certification from ASTQB

Posted October 20, 2011 by Jim Schweitzer / About VoiceVision, Testing and Quality / 1 Comments Leslie Dove Earns Software Testing Certification from ASTQB

Congratulations are in order for Leslie Dove, one of our business analysts, for passing the ASTQB Foundation Level Certified Tester exam this week. ASTQB is the American arm of ISTQB, the International Software Testing Qualifications Board.  Testing and Quality is at the heart… Learn More

Bedrock Requirements

Posted September 30, 2011 by Chris Burgoyne / Documentation, Testing and Quality / 0 Comments Bedrock Requirements

A proper requirements document is critical to a successful software development project. Any resource on software development worth a dime will tell you that.  At Vision Point Systems, we’re open-minded and we realize that different people have different ways of getting things done. What works for one may not work for all, and one organization’s practices may not be a good fit for… Learn More

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