People love IVR!
Just a quick reminder, and this is backed up by a report from the folks at Forrester research.  People really like IVR systems for simple tasks, and they overwhelmingly support IVR systems notifying them when important things are coming up, like the bill coming due, and stuff like that!

An Overwhelming Majority Of Consumers Express Interest In Proactive Notification

IVR preference graph

Base: 1,001 online US consumers who have used telephone customer service in the past 12 months
Source: “Driving Consumer Engagement With Automated Telephone Customer Service.”

Author

Chris Burgoyne

I am a project manager at Vision Point Systems, where for the past 15 years I have worked on a wide variety of custom software projects. From web site development to Telco and IVR implementations to custom Android and iOS mobile apps, our teams have delivered high value solutions to our clients.

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