The People In Your Neighborhood - The IVR

Posted September 12, 2012 by Chris Burgoyne / Good IVR, Customer Satisfaction, Contact Center Operations, Strategy

The latest in our article series - The People in Your Neighborhood is up on ICMI's website. This article looks at the Voice of your Organization - the IVR, and the elements of both GOOD and BAD IVR.  IVR is critical to your customer access strategy.  Don't treat it as an after-thought.

We'd love your thoughts over the next few weeks on this exciting new series!


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