The People In Your Neighborhood-The IT Department

Posted November 28, 2012 by Chris Burgoyne / Telco, Contact Center Operations, Strategy, Teachable Moments

Hi Everybody! The latest in our article series - The People in Your Neighborhood is up on ICMI's website. This article looks at the unsung heroes of your Contact Center - the IT Department.  A Contact Center that makes a strategic partner of IT will have untold advantages and will live life less stressfully!

We'd love your thoughts on this topic. Check out the article and let us know what you think in the comments.

 

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