A VoiceVision® 14 Point Diagnostic Evaluation examines your enterprise's IVR, contact center and telecommunications systems and gives you an actionable plan to reduce operating costs, improve customer satisfaction and mitigate business risk.
Our unique assessment process allows us to conduct and deliver an analysis of integrated IVR software systems, contact center operations, and voice/data networks quickly and inexpensively. This enables our clients to achieve results within their organizations within days of the delivery of our report.
Our 14-Point Diagnostic Evaluation was derived from a decade of experience in delivering business results from IVR and Contact Center systems.Learn more
"The VoiceVision methodology coupled with the industry insight of the VPS team has resulted in valuable improvements in our communications capability from a “Voice of the Customer” perspective. We have implemented many of their recommendations and are reaping the benefits through improved Customer Satisfaction. The expertise and professionalism of the team made this a very positive engagement."
"I have worked with VPS for over ten years. VPS has supported a number of our software development efforts, with outsourced and supplemental staff models. VPS developed and continues to maintain regulated components of an FDA-regulated, mission-critical system. Their design skills and quality development methodologies add value and their expertise in telecommunications-related applications makes them stand out from the crowd. When quality software development and documentation are a concern, it is easy to recommend VPS. "
Steve LernerMorris Meyer
"VPS has a solid background in telephony that is apparent during my discussions with them. We have had ongoing contacts with them for more than 7 years, and I have always found them to be knowledgeable in CTADE, telephony, and application integration. They focus immediately on suggesting a solution using their wide skills base instead of leading us down false paths. We contracted with them to consult on our critical line-of-business IVR application for which they provided valuable insight in indentifying failure points, which was useful to our executive team, and helped to redirect our application development team accordingly. I was very satisfied with their professionalism and thoroughness. It's important for a CTI solution provider to be well-versed and actively engaged in this highly specialized applications area. VPS meets that criteria. They are a well-established resource that's always there to help."
Clinical IVR DeveloperA Major CRO in the Northeastern United States