VoiceVision® is a consultative evaluation service which results in a clearly defined assessment of an enterprise's IVR, contact center and telephony systems operating in a regulated environment.
Our proprietary, standardized assessment process allows us to conduct and deliver an analysis of integrated IVR, contact center operations, and voice/data networks quickly and inexpensively. This enables our clients to drive adaptive results within their organizations within days of the assessment initiation.
Our 14-Point Diagnostic process measures how well your voice systems meet business and customer needs in a regulated environment. Let our experience work for you.
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"I have worked with VPS for over ten years. VPS has supported a number of our software development efforts, with outsourced and supplemental staff models. VPS developed and continues to maintain regulated components of an FDA-regulated, mission-critical system. Their design skills and quality development methodologies add value and their expertise in telecommunications-related applications makes them stand out from the crowd. When quality software development and documentation are a concern, it is easy to recommend VPS. "
Steve Lerner
Morris Meyer -
"VPS has a solid background in telephony that is apparent during my discussions with them. We have had ongoing contacts with them for more than 7 years, and I have always found them to be knowledgeable in CTADE, telephony, and application integration. They focus immediately on suggesting a solution using their wide skills base instead of leading us down false paths. We contracted with them to consult on our critical line-of-business IVR application for which they provided valuable insight in indentifying failure points, which was useful to our executive team, and helped to redirect our application development team accordingly. I was very satisfied with their professionalism and thoroughness. It's important for a CTI solution provider to be well-versed and actively engaged in this highly specialized applications area. VPS meets that criteria. They are a well-established resource that's always there to help."
Clinical IVR Developer
A Major CRO in the Northeastern United States
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